Summary: This position includes daily order processing and customer service, balancing workloads and maintaining efficient operations.

Essential Duties:

• Provide excellent customer service
• Ensure precise and accurate work
• Adhere to customer service policies and procedures
• Learn and maintain a working knowledge of current and new product lines
• Establish good personnel relations with external customers, internal departments, sales staff, and other employees
• Provide guidance and assistance with customers and complex issues
• Handle difficult problems with customers and the company sales force
• Resolve customer complaints, inquiries, claims, billing issues, & shipping details

Qualifications:

• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Strong problem solving and negotiation skills
• Ability to show judgment and to work independently
• Competency in MS Office (Word, Excel, Outlook)
• Proficiently read, write, and perform basic math skills
• Must be able to understand ordinary verbal and written instructions

Language Skills:

Must be able to read, write and speak English, bilingual a plus.

Certificates, Licenses, Registrations:

High school diploma or general education degree (GED) preferred; some high school education required.

Work Environment:

• Work is performed in a typical office setting, but some time each day is spent in manufacturing and warehouses with the typical noises and dangers normally associated with these areas.
• Subject to intense pressures from various groups and to ever changing situations regarding supply and demand.
• Because of the nature of this position, knowledge that is sometimes confidential is available. Dissemination of this information is restricted and could lead to discharge.
• The employee is occasionally required to work in high, precarious places; fumes or airborne particles; outdoor weather conditions.

Physical Demands:

Essential functions can require:

• Standing or sitting for extended periods of time.
• Use hands to touch, handle, or feel objects, tools, or controls.
• Reach with hands and arms.
• Talking or hearing.
• Occasional walking.
• Stoop; kneel; crouch.
• Lifting/handling: exert up to 50 pounds occasionally; up to 20 pounds of force frequently; and/or up to 10 pounds of force constantly to move objects.
• Vision: color; close; peripheral vision; depth perception; and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.